Frequently Asked Questions
Everything you need to know about your Lids Access Pass membership and orders.
What are the benefits of the Lids Access Pass?
Members enjoy exclusive perks including points for every dollar spent, a birthday gift, early access to limited edition headwear drops, and special member-only pricing on select apparel.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental US. Priority shipping options are available at checkout for those who need their gear faster.
What is your return policy for headwear and apparel?
We offer a 30-day return window for unworn items with original tags attached. Please note that customized or 'Final Sale' items cannot be returned or exchanged.
How do I track my package?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel an order within 30 minutes of placement; after that, we may be unable to make changes before the item ships.
Do you ship internationally?
Yes, Lids Access Pass currently ships to over 50 countries. International shipping rates and delivery times vary by location and are calculated at checkout.